Frequently Asked Questions

Everything you need to know about your Boost Mobile experience.

How do I activate my new Boost Mobile device?

You can activate your device online through our website by entering your SIM card number or by visiting any authorized Boost Mobile retail location.

What is your return policy for smartphones?

We offer a 7-day money-back guarantee for devices purchased on our website. The device must be in like-new condition and returned in its original packaging with all accessories.

Does Boost Mobile offer international roaming?

Yes, we offer various international add-on plans that allow for calling, texting, and data usage in over 200 countries. Check your specific plan for compatibility.

Can I bring my own phone (BYOP) to Boost Mobile?

Absolutely. Most unlocked GSM and CDMA compatible phones can be brought to our network. Use our online IMEI checker to ensure your device is compatible.

How long does shipping take for online orders?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your new electronics sooner.

Are your refurbished phones covered by a warranty?

Yes, all certified pre-owned devices undergo a multi-point inspection and come with a 90-day limited warranty against hardware defects.